With the rise in competition in the telecom industry, CSPs (Communication Service Providers) are trying their best to wow their customers. Most of the telecom vendors are busy expanding their network outreach and improving their service quality. While these efforts definitely increase customers’ satisfaction levels, the impact of such endeavors is not immediate.Continue reading
Cloud technology has been a transformative force that has disrupted businesses and brought about unimagined changes in the IT world. A number of businesses have reaped the rewards of migrating to the cloud, while many are contemplating this move with great skepticism. However, such are the benefits of cloud migration that even the worst critics are finding it hard to resist its temptation. Even CSPs (Communication Service Providers) are thinking about shifting their telecom OSS solutions to the cloud for exploiting its potential to the maximum.Continue reading
While browsing online, have you ever landed on a webpage that wants you to ‘Accept’ cookies? If you have, then you may recall you are provided two options to choose from. Whether you want to accept the cookies or decline them. In this case, most people choose to decline cookies. But, when the options are changed and an individual is asked to ‘Accept’ or ‘Configure Settings’, most choose to ‘Accept’ as they do not want to waste their time. Case in point being, people can be fooled by the presentation.
The same is the case with many top telecom billing systems that portray themselves as the savior of your business, but in the fine print under their long advertisement page, they sell you things that you don’t need.Continue reading
Being a telecom professional, I have been questioned many times about the trustworthiness of telecom billing. Whenever my friends or relatives get a bill that they think is too high, they call me up and tell me how they hardly ever use their phone and only make short calls. It’s another matter that these calls are frequent, last for over an hour sometimes and I am the one who is striving to end them. Alas, the customer is always right!
It is often hard to satisfy customers, especially in the current state of affairs, when the telecom market is probably at its competitive apotheosis. All good logics stop being useful when there is a cheaper service available that promises better quality calls and higher data rates. So, should we truly consider that the customer is always right or believe in the telecom billing software solutions employed by us and stand up for what is right? I agree with the latter and it is all because of the trust I have in the telecom OSS solutions that we use today.Continue reading
One may say that loyalty has become a rare virtue in today’s modern times. With too many options to choose from, it is easier than ever to get confused and keep hopping from one to the other. But deep down inside, everybody prefers to settle and be stable. Loyalty is actually comfortable because it saves us from dilemmas of decision making each time. We are all looking for somebody dependable and trustworthy, not just in relationships but also in business!
We all want to find reliable products, which we can buy without a second thought. Products that promise us quality!
And if ever we face any troubles with the product, then there would be a good customer service to help us through.Continue reading
This is one of the questions that most of the companies are not comfortable in answering. However, we are not like the rest of the others and you will soon understand why it is alright for you to trust us.
Here a few points to make our point more clear:Continue reading
The operational support systems (OSS) and Business support systems (BSS) are often interchangeably used in the industry. Both are essentially systems for provisioning customer service to telecom operating companies. However, there is a thin line of difference between the two. Let’s first understand both.
The focus of OSS is on the status of operation of business transactions. The BSS, on the other hand, focuses on the interface with the actual customer who is the end user of the business services.Continue reading
We at OSS adopted a single point resolution this year–
We shall always do SMART work.
This SMART approach towards all our projects will ensure that all our targets and goals are always met. For those who aren’t aware of what this acronym stands for, well it is –Continue reading
Our CareTel software is designed to serve only the best provisioning facilities, as was recently acknowledged by one of our longstanding clients. They said that our solution was by far the most easy to manage and easy to implement. And we told them that the credit for this goes first to our congenial Call Center Agents, and secondly to our feature-rich CareTel software which guarantees the highest quality of provisioning.
Whether the customer is a postpaid mobile service subscriber or a prepaid one, we ensure that they get immaculate and hassle-free provisioning facilities like activation, suspension, renewal or any other requirement. Few of the features that set our service a class apart and make us the distinguished oss and billing solution provider are:Continue reading
If the solution is not secure and runs the risk of being misused, then actually it is worse than being useless.
Therefore we at CareTel ensure that the solutions are not just useful but also protected against misuse and completely secure. To highlight that CareTel has implemented measures to ensure the security of the pre-paid as well as post-paid telecom connections of our clients, we are describing the various methods we have implemented to ensure security. Continue reading