Security – the top priority at CareTel

If the solution is not secure and runs the risk of being misused, then actually it is worse than being useless.
Therefore we at CareTel ensure that the solutions are not just useful but also protected against misuse and completely secure. To highlight that CareTel has implemented measures to ensure security of the pre-paid as well as post-paid telecom connections of our clients, we are describing the various methods we have implemented to ensure security. Continue reading

Merry Christmas and prosperous New Year from CareTel Family

The Christmas tree at CareTel is blinking with stars and bells. We have packed in bumper goodies for our clients, like always. This is the best time to grab our Postpaid and Prepaid billing solutions for the benefit of your business. Santa also has also found us as the best offshore telecom solutions service provider and left lots of gifts! This festive season, let there be joy, joy to the world!

CareTel cares for Agents too!

Every business makes tall claims of customer care. Some say they would like to treat their customers as kings and others say they will be available even in midnight – round the clock, for customer service. But it is ironic how the business forgets to care for own Employees. The employees who serve in the Call Centers or Telecom Billing institutions are called as Agents. Yes, yes the spy heroes are also called as Agents but this post is not about them. We are talking about how a telecom company can care for its Agents by making their job easier to do.
CareTel the custom-made OSS Billing software, which can further be customized as per your specific requirements, is the notable telecom billing solution which cares not just for the customers but also for the Agents. How? CareTel has the following features to make the life easier for Agents: Continue reading