Security – the top priority at CareTel

If the solution is not secure and runs the risk of being misused, then actually it is worse than being useless.
Therefore we at CareTel ensure that the solutions are not just useful but also protected against misuse and completely secure. To highlight that CareTel has implemented measures to ensure security of the pre-paid as well as post-paid telecom connections of our clients, we are describing the various methods we have implemented to ensure security.
Privacy protected by unique ID
We make available all the Customer Proprietary Network Information (CPNI), which includes the call details, call durations and other information. But all this information will not be disclosed to just about anyone. The person who requests for information will have to first furnish after entering the unique ID and the password which they are allotted.
All other social security numbers are also not disclosed if the password is not entered correctly.
Data protected by encryption
All the data which is exchanged between client’s hosted system and the CareTel browsing window is SSL encrypted. This encryption ensures that the database of CareTel cannot be accessed by public Internet and it stays safe from prying cyber criminals.
Log-in access for user activities
Registration and Log-in is mandatory for participating as a user and various user group privileges. This helps keep a track of the users.
Apart from these measures to ensure virtual security, we also ensure the security of all our hardware facilities and data.
We do this by deploying guards and safety precautions at our Data Center.
Our centralized data center has fire-detection system. Also our data center is monitored 24×7×365 to keep track of any suspicious activity.
We also ensure complete back-up of our data with help of redundant power. Our Quadruple Backup system which comprises of mirrored hard drives, mirrored database servers, nightly backups and nightly off-site data storage.
So with CareTel you are assured of a secure oss billing solution. This is the reason why we are your safe bet!

Merry Christmas and prosperous New Year from CareTel Family

The Christmas tree at CareTel is blinking with stars and bells. We have packed in bumper goodies for our clients, like always. This is the best time to grab our Postpaid and Prepaid billing solutions for the benefit of your business. Santa also has also found us as the best offshore telecom solutions service provider and left lots of gifts! This festive season, let there be joy, joy to the world!

CareTel cares for Agents too!

Every business makes tall claims of customer care. Some say they would like to treat their customers as kings and others say they will be available even in midnight – round the clock, for customer service. But it is ironic how the business forgets to care for own Employees. The employees who serve in the Call Centers or Telecom Billing institutions are called as Agents. Yes, yes the spy heroes are also called as Agents but this post is not about them. We are talking about how a telecom company can care for its Agents by making their job easier to do.
CareTel the custom-made OSS Billing software, which can further be customized as per your specific requirements, is the notable telecom billing solution which cares not just for the customers but also for the Agents. How? CareTel has the following features to make the life easier for Agents:

  • Portal for Agents

The Agents get complete information about the customers’ account, the services subscribed by them, any new service requests, details of their invoice, the payments already made, everything online! They can also see the commission reports on the web through this portal. Obviously the access to this portal is restricted strictly to Agents.

  • Locator system for Agents

Many times the customers are required to meet an Agent to exchange documents or for verification. As an Agent based in a different city than the customer, co-coordinating this meeting becomes a difficult task which starts with contacting the branch office of another city and then fixing up the whole thing. CareTel makes it simple with its Agent Locator where data is fed about locations of all the Agents, and one can easily contact the one closest to the customer.

  • Commission platform for Agents

The Agents are often driven by commissions and they play a big role in motivating them to achieve targets. With an in-built platform for processing of commission amount through ACH or Credit Card, the Agents get their earned commissions conveniently.

That is why if you are a business who cares for own Agents also, then go for CareTel!