Make the Most of CSP and OTT Vendor Partnership with Telecom Software Solutions

‘Wrong billing is frowned upon by customers across the globe’. This statement is never truer than in the context of telecom billing, which is becoming increasingly complex with the rise of new services and emerging competition from various sectors. As popular services like OTT (Over the Top) eat into the revenue of telcos both big and small, the margin for error has become very slim. A telecom operator simply cannot afford to be lax when it comes to employing telecom software solutions as it is on them lies the whole burden of the extremely critical billing operations. Continue reading

Invest in Top Telecom Billing Systems for Enhancing Customer Experience

Given the nature of competition today, legacy billing systems are simply not enough. Most telecom operators that are still using older software solutions for their billing tasks are perplexed about making an investment in top telecom billing systems of today. Continue reading

Maximize Customer Interest with Discounts by Using Convergent Telecom Software Solutions

With the rise in competition in the telecom industry, CSPs (Communication Service Providers) are trying their best to wow their customers. Most of the telecom vendors are busy expanding their network outreach and improving their service quality. While these efforts definitely increase customers’ satisfaction levels, the impact of such endeavors is not immediate. Continue reading

Simplify Complex Billing Tasks with Telecom Billing Software

Being a telecom professional, I have been questioned many times about the trustworthiness of telecom billing. Whenever my friends or relatives get a bill that they think is too high, they call me up and tell me how they hardly ever use their phone and only make short calls. It’s another matter that these calls are frequent, last for over an hour sometimes and I am the one who is striving to end them. Alas, the customer is always right!

It is often hard to satisfy customers, especially in the current state of affairs, when the telecom market is probably at its competitive apotheosis. All good logics stop being useful when there is a cheaper service available that promises better quality calls and higher data rates. So, should we truly consider that the customer is always right or believe in the telecom billing software solutions employed by us and stand up for what is right? I agree with the latter and it is all because of the trust I have in the telecom OSS solutions that we use today. Continue reading

Need of the hour: Integration of OSS and BSS Services

The operational support systems (OSS) and Business support systems (BSS) are often interchangeably used in the industry. Both are essentially systems for provisioning customer service to telecom operating companies. However, there is a thin line of difference between the two. Let’s first understand both.

The focus of OSS is on the status of operation of business transactions. The BSS, on the other hand, focuses on the interface with the actual customer who is the end user of the business services. Continue reading

CareTel cares for Agents too!

Every business makes tall claims of customer care. Some say they would like to treat their customers as kings and others say they will be available even in midnight – round the clock, for customer service. But it is ironic how the business forgets to care for own Employees. The employees who serve in the Call Centers or Telecom Billing institutions are called Agents. Yes, yes the spy heroes are also called as Agents but this post is not about them. We are talking about how a telecom company can care for its Agents by making their job easier to do.
CareTel the custom-made OSS Billing software, which can further be customized as per your specific requirements, is the notable telecom billing solution which cares not just for the customers but also for the Agents. How? CareTel has the following features to make life easier for Agents: Continue reading