Staying abreast of FCC rulings and ever-changing telecom rules and regulations is an important responsibility of a telecom operator. But to do that, it needs to divert its focus from its core operations like network management, maintenance and many other business and billing functions. Therefore, the role of a telecom billing specialist becomes increasingly important.Continue reading
Telecom industry is a very competitive industry that requires every player to be at the top of his game. There is no respite when it comes to service delivery, business management and telecom billing. Every function needs to be done reliably and on time, if you want to stay in the good books of your customers. In case, you are failing in provisioning of service and its delivery, your subscribers will change their provider and your business will be impacted. Therefore, you need OSS solutions for telecom that can get the job done on time.Continue reading
Thoughtfulness is very important in a business operation. One has to strategize for the future, in order to get the best returns. When it comes to the telecom domain, there is an exigent need to access cutting-edge solutions that are built for the future. Especially now, when the 5G beckons, it is imperative that your billing platform and B/OSS telecom software solutions are ready to fulfil the requirement.Continue reading
It goes without saying that one of the most integral aspects of any business is how the billing solutions are being executed and handled. Cash flow is what makes any company successful and implementing the most efficient and effective charging system should be one of your top priorities. To keep up with the Internet of Things (IoT) and to maintain a level of excellence for the charging-side of your company, how should you be handling your billing solutions?Continue reading
Over the last few years, MVNOs’ (Mobile Virtual Network Operators) have become an integral part of telecom operations. With their innovative and low-priced offerings, they have brought essential telecom services at the doorsteps of people in the lower-income group. Moreover, MVNO services cater to certain specific customer bases, making them ideal for customers whose requirements are not fulfilled by the MNOs (Mobile Network Operators) in their area. However, MVNOs are increasingly becoming competitive due to a rapid rise in their numbers. So, if you are an innovative MVNO but aren’t able to launch your creative plans at the right time, it is time to partner with an MVNE that has dynamic telecom software solutions.Continue reading
In recent times, telecom billing has emerged as an important tool for garnering customers’ trust. With accurate and transparent telecom billing software solutions, it becomes a whole lot easier to convey to customers that you actually care about them. Also, with the rise of convergent and agile billing solutions, customer services processes have improved considerably. However, one of the biggest challenges in telecom billing in recent times has been managing the billing tasks for OTT (Over the Top) services.Continue reading
Cloud technology has been a transformative force that has disrupted businesses and brought about unimagined changes in the IT world. A number of businesses have reaped the rewards of migrating to the cloud, while many are contemplating this move with great skepticism. However, such are the benefits of cloud migration that even the worst critics are finding it hard to resist its temptation. Even CSPs (Communication Service Providers) are thinking about shifting their telecom OSS solutions to the cloud for exploiting its potential to the maximum.Continue reading
Being a telecom professional, I have been questioned many times about the trustworthiness of telecom billing. Whenever my friends or relatives get a bill that they think is too high, they call me up and tell me how they hardly ever use their phone and only make short calls. It’s another matter that these calls are frequent, last for over an hour sometimes and I am the one who is striving to end them. Alas, the customer is always right!
It is often hard to satisfy customers, especially in the current state of affairs, when the telecom market is probably at its competitive apotheosis. All good logics stop being useful when there is a cheaper service available that promises better quality calls and higher data rates. So, should we truly consider that the customer is always right or believe in the telecom billing software solutions employed by us and stand up for what is right? I agree with the latter and it is all because of the trust I have in the telecom OSS solutions that we use today.Continue reading
One may say that loyalty has become a rare virtue in today’s modern times. With too many options to choose from, it is easier than ever to get confused and keep hopping from one to the other. But deep down inside, everybody prefers to settle and be stable. Loyalty is actually comfortable because it saves us from dilemmas of decision making each time. We are all looking for somebody dependable and trustworthy, not just in relationships but also in business!
We all want to find reliable products, which we can buy without a second thought. Products that promise us quality!
And if ever we face any troubles with the product, then there would be a good customer service to help us through.Continue reading