In this day and age of rapid technological innovation, software defined networking (SDN), network functions virtualization (NFV), and 5G are paving the way for telecom networks to be transformed. To reap the benefits of these technologies, Telecom Enterprises must match their Operation Support Systems (OSS) to them and enable automated, dynamic, intelligent provisioning and configuration, as well as comprehensive fault and performance management systems.
NextGen OSS solutions for telecom provides CSPs with a modern, highly flexible, modular, and scalable OSS framework to meet the business objectives of today’s agile, cost-conscious, and competitive telecom environment.
Telecom industry is a very competitive industry that requires every player to be at the top of his game. There is no respite when it comes to service delivery, business management and telecom billing. Every function needs to be done reliably and on time, if you want to stay in the good books of your customers. In case, you are failing in provisioning of service and its delivery, your subscribers will change their provider and your business will be impacted. Therefore, you need OSS solutions for telecom that can get the job done on time.
Different Elements of OSS Software Telecom you Need to Focus On
An OSS software telecom has the following components:
- Network management system
- Service delivery system
- Network inventory, provisioning and activation system
- Assurance of Service
- Customer care
Managing all these functions can be very difficult for telecom operators without an intuitive OSS software telecom. Therefore, they need the services of telecom OSS providers and telecom billing vendors to get the job done.
The Role of Telecom Support Services Provider
Many telcos, especially MVNOs do not have the funds and technical capabilities to launch next-gen telecom OSS software on their own. Hence, their provisioning and service delivery rate remains low, which ultimately starts hurting their business operation. As of now, we are seeing new technologies like Network Function Virtualization (NFV) and Software Defined Network (SDN) coming into the picture. A good telecom operator needs these cutting-edge functionalities to deliver best services to its subscribers.
It is possible now to access a complete software suite that not only performs OSS tasks but also BSS and billing related tasks. Some important aspects of such a software are:
Convergent billing
Apart from OSS, you also need a convergent billing platform to win the trust of your customers. A real-time OCS helps you enforce credit limits accurately and create fully-itemized bills to your subscribers. It also makes monetization more flexible and allows you to stack up different services as part of attractive packages for your customers.
APIs for adding new functionality
As telecom industry is always evolving, you need APIs that can bring new functionalities to your OSS software telecom. These APIs allow you to enter new vendor partnerships and integrate new databases, so that you can start serving your customers in a better way.
Conclusion:
Working with OSS and BSS in telecom is critical since they are regarded as the entry point for managing the complete telecom site. The automated business process is also supporting this cause, thanks to technological improvements in cloud and analytics.
The OSS typically passes service requests and information to the BSS, allowing the BSS to focus on managing business elements of site administration. OSS will handle order administration, site inventories, and general operations and maintenance. Simultaneously, BSS will encompass service fulfilment, customer and product management, contract management, billing and revenue, and billing and revenue management.
At OSS Billing, you get the best of both worlds in terms of telecom billing and OSS performance.