‘Wrong billing is frowned upon by customers across the globe’. This statement is never truer than in the context of telecom billing, which is becoming increasingly complex with the rise of new services and emerging competition from various sectors. As popular services like OTT (Over the Top) eat into the revenue of telcos both big and small, the margin for error has become very slim. A telecom operator simply cannot afford to be lax when it comes to employing telecom software solutions as it is on them lies the whole burden of the extremely critical billing operations. Continue reading
Billing has emerged as one of the key requirements of telecom operators in the recent past. Nowadays, no operator can breathe a sigh of relief till he has procured the services of a telecom billing specialist that knows the ins and outs of the present-day telecom industry. The main reason for this desperate desire to improve the billing process comes from the frequent launch of new and improved services that need to be accommodated in a billing system. As legacy billing systems are simply not good enough to incorporate such changes dynamically, it becomes essential to switch to modern and convergent telecom billing services. Continue reading
With a projected growth of 10.7% between 2016 and 2025, revenue management and telecom billing market in the US looks to be evolving. As competition between telcos increases across the globe, similar growth is expected in other regions as well.
The demarcation in telecom billing and revenue management is formed on the basis of various parameters such as billing solutions, telecom billing services, meditation software, fraud management software etc. The market is further divided on the basis of the type of deployments – cloud-based, in-house or a hybrid of both. With so many different parameters governing the changing dynamics, it is hard to ascertain the trends that will shape the future of telecom billing systems vendors. Continue reading
In recent times, telecom billing has emerged as an important tool for garnering customers’ trust. With accurate and transparent telecom billing software solutions, it becomes a whole lot easier to convey to customers that you actually care about them. Also, with the rise of convergent and agile billing solutions, customer services processes have improved considerably. However, one of the biggest challenges in telecom billing in recent times has been managing the billing tasks for OTT (Over the Top) services. Continue reading
With the rise in competition in the telecom industry, CSPs (Communication Service Providers) are trying their best to wow their customers. Most of the telecom vendors are busy expanding their network outreach and improving their service quality. While these efforts definitely increase customers’ satisfaction levels, the impact of such endeavors is not immediate. Continue reading
Cloud technology has been a transformative force that has disrupted businesses and brought about unimagined changes in the IT world. A number of businesses have reaped the rewards of migrating to the cloud, while many are contemplating this move with great skepticism. However, such are the benefits of cloud migration that even the worst critics are finding it hard to resist its temptation. Even CSPs (Communication Service Providers) are thinking about shifting their telecom OSS solutions to the cloud for exploiting its potential to the maximum. Continue reading
While browsing online, have you ever landed on a webpage that wants you to ‘Accept’ cookies? If you have, then you may recall you are provided two options to choose from. Whether you want to accept the cookies or decline them. In this case, most people choose to decline cookies. But, when the options are changed and an individual is asked to ‘Accept’ or ‘Configure Settings’, most choose to ‘Accept’ as they do not want to waste their time. Case in point being, people can be fooled by the presentation.
The same is the case with many top telecom billing systems that portray themselves as the savior of your business, but in the fine print under their long advertisement page, they sell you things that you don’t need. Continue reading
Being a telecom professional, I have been questioned many times about the trustworthiness of telecom billing. Whenever my friends or relatives get a bill that they think is too high, they call me up and tell me how they hardly ever use their phone and only make short calls. It’s another matter that these calls are frequent, last for over an hour sometimes and I am the one who is striving to end them. Alas, the customer is always right!
It is often hard to satisfy customers, especially in the current state of affairs, when the telecom market is probably at its competitive apotheosis. All good logics stop being useful when there is a cheaper service available that promises better quality calls and higher data rates. So, should we truly consider that the customer is always right or believe in the telecom billing software solutions employed by us and stand up for what is right? I agree with the latter and it is all because of the trust I have in the telecom OSS solutions that we use today. Continue reading
One may say that loyalty has become a rare virtue in today’s modern times. With too many options to choose from, it is easier than ever to get confused and keep hopping from one to the other. But deep down inside, everybody prefers to settle and be stable. Loyalty is actually comfortable because it saves us from dilemmas of decision making each time. We are all looking for somebody dependable and trustworthy, not just in relationships but also in business!
We all want to find reliable products, which we can buy without a second thought. Products that promise us quality!
And if ever we face any troubles with the product, then there would be a good customer service to help us through. Continue reading