Need of the hour: Integration of OSS and BSS Services

The operational support systems (OSS) and Business support systems (BSS) are often interchangeably used in the industry. Both are essentially systems for provisioning customer service to telecom operating companies. However, there is a thin line of difference between the two. Let’s first understand both.

The focus of OSS is on the status of operation of business transactions. The BSS, on the other hand, focuses on the interface with the actual customer who is the end user of the business services.Continue reading

New Year Resolutions at OSS

We at OSS adopted a single point resolution this year–
We shall always do SMART work.
This SMART approach towards all our projects will ensure that all our targets and goals are always met. For those who aren’t aware of what this acronym stands for, well it is –Continue reading

An OSS solution that guarantees quality provisioning

Our CareTel software is designed to serve only the best provisioning facilities, as was recently acknowledged by one of our longstanding clients. They said that our solution was by far the most easy to manage and easy to implement. And we told them that the credit for this goes first to our congenial Call Center Agents, and secondly to our feature-rich CareTel software which guarantees the highest quality of provisioning.
Whether the customer is a postpaid mobile service subscriber or a prepaid one, we ensure that they get immaculate and hassle-free provisioning facilities like activation, suspension, renewal or any other requirement. Few of the features that set our service a class apart and make us the distinguished oss and billing solution provider are:Continue reading

Security – the top priority at CareTel

If the solution is not secure and runs the risk of being misused, then actually it is worse than being useless.
Therefore we at CareTel ensure that the solutions are not just useful but also protected against misuse and completely secure. To highlight that CareTel has implemented measures to ensure the security of the pre-paid as well as post-paid telecom connections of our clients, we are describing the various methods we have implemented to ensure security. Continue reading

Merry Christmas and prosperous New Year from CareTel Family

The Christmas tree at CareTel is blinking with stars and bells. We have packed in bumper goodies for our clients, like always. This is the best time to grab our Postpaid and Prepaid billing solutions for the benefit of your business. Santa also has also found us as the best offshore telecom solutions service provider and left lots of gifts! This festive season, let there be joy, a joy to the world!

CareTel cares for Agents too!

Every business makes tall claims of customer care. Some say they would like to treat their customers as kings and others say they will be available even in midnight – round the clock, for customer service. But it is ironic how the business forgets to care for own Employees. The employees who serve in the Call Centers or Telecom Billing institutions are called Agents. Yes, yes the spy heroes are also called as Agents but this post is not about them. We are talking about how a telecom company can care for its Agents by making their job easier to do.
CareTel the custom-made OSS Billing software, which can further be customized as per your specific requirements, is the notable telecom billing solution which cares not just for the customers but also for the Agents. How? CareTel has the following features to make life easier for Agents:Continue reading

Pre-paid and Post-paid Telecom Billing Solutions made easy by CareTel OSS software – Part-2

The previous blog described how OSS could work like a magic wand to simplify the pre-paid billing process. This blog will spell out how the magic of OSS extends to post-paid services.
So here is what you get with CareTels post-paid OSS billing solution:

  • All Inclusive Pricing, with Tax

The software can be customized so that the final bill includes various taxes as well as surplus charges.Continue reading

Pre-paid and Post-paid Telecom Billing Solutions made easy by CareTel OSS software – Part-1

Every mobile-user of this world is faced with two choices the moment they buy a new SIM – whether to opt for a pre-paid or for a post-paid connection. Apart from minor differences in call rates, the crucial difference is in the payment timing. Post-paid billing occurs at the end of every month, while the pre-paid billing occurs in real time. Naturally, then the telecom companies also have to adopt different ways to compute these two bills. They need someone to execute pre-paid telecom billing services and also postpaid telecom billing specialist services for them. OSS system solution vendors come into the picture here. Continue reading

Beginners Guide to OSS

While OSS is common industry jargon, but laypersons still do not understand OSS much. That is why we post here a beginner’s guide to OSS. This is more brief than the Wikipedia version and less complex than other definitions that you would find on the web.Continue reading

Value Added Service management simplified by OSS-BSS billing solutions

All the Communication Service Providers (CSPs) are actually not just that. Besides communication, they are also a source of entertainment to mobile users. Every telecom corporation offers various products like ringtones, caller tunes from popular movie songs, music albums to their customers. These are apart from their regular talk time recharge and are also billed separately. Such services are called as Value-added services (VAS).Continue reading