OSS and BSS services play a key role in the day-to-day operations of telecom operators. While BSS performs management of orders, customers and revenue; OSS is responsible for core process-related tasks like service delivery, network management and provisioning along with order fulfillment. However, the role of both these quintessential telecom systems has evolved considerably in the recent past. An increase in the number of services and subscribers has compelled telcos to look for telecom billing systems that can scale both vertically and horizontally.Continue reading
The operational support systems (OSS) and Business support systems (BSS) are often interchangeably used in the industry. Both are essentially systems for provisioning customer service to telecom operating companies. However, there is a thin line of difference between the two. Let’s first understand both.
The focus of OSS is on the status of operation of business transactions. The BSS, on the other hand, focuses on the interface with the actual customer who is the end user of the business services.Continue reading