The operational support systems (OSS) and Business support systems (BSS) are often interchangeably used in the industry. Both are essentially systems for provisioning customer service to telecom operating companies. However there is a thin line of difference between the two. Let’s first understand both.
The focus of OSS is on the status of operation of business transactions. The BSS on the other hand focuses on interface with the actual customer who is the end user of the business services. Continue reading