This is one of the questions that most of the companies are not comfortable in answering. However, we are not like the rest of the others and you will soon understand why it is alright for you to trust us.
Here a few points to make our point more clear:Continue reading
The operational support systems (OSS) and Business support systems (BSS) are often interchangeably used in the industry. Both are essentially systems for provisioning customer service to telecom operating companies. However, there is a thin line of difference between the two. Let’s first understand both.
The focus of OSS is on the status of operation of business transactions. The BSS, on the other hand, focuses on the interface with the actual customer who is the end user of the business services.Continue reading
We at OSS adopted a single point resolution this year–
We shall always do SMART work.
This SMART approach towards all our projects will ensure that all our targets and goals are always met. For those who aren’t aware of what this acronym stands for, well it is –Continue reading
Our CareTel software is designed to serve only the best provisioning facilities, as was recently acknowledged by one of our longstanding clients. They said that our solution was by far the most easy to manage and easy to implement. And we told them that the credit for this goes first to our congenial Call Center Agents, and secondly to our feature-rich CareTel software which guarantees the highest quality of provisioning.
Whether the customer is a postpaid mobile service subscriber or a prepaid one, we ensure that they get immaculate and hassle-free provisioning facilities like activation, suspension, renewal or any other requirement. Few of the features that set our service a class apart and make us the distinguished oss and billing solution provider are:Continue reading
If the solution is not secure and runs the risk of being misused, then actually it is worse than being useless.
Therefore we at CareTel ensure that the solutions are not just useful but also protected against misuse and completely secure. To highlight that CareTel has implemented measures to ensure the security of the pre-paid as well as post-paid telecom connections of our clients, we are describing the various methods we have implemented to ensure security. Continue reading
The Christmas tree at CareTel is blinking with stars and bells. We have packed in bumper goodies for our clients, like always. This is the best time to grab our Postpaid and Prepaid billing solutions for the benefit of your business. Santa also has also found us as the best offshore telecom solutions service provider and left lots of gifts! This festive season, let there be joy, a joy to the world!
Every business makes tall claims of customer care. Some say they would like to treat their customers as kings and others say they will be available even in midnight – round the clock, for customer service. But it is ironic how the business forgets to care for own Employees. The employees who serve in the Call Centers or Telecom Billing institutions are called Agents. Yes, yes the spy heroes are also called as Agents but this post is not about them. We are talking about how a telecom company can care for its Agents by making their job easier to do.
CareTel the custom-made OSS Billing software, which can further be customized as per your specific requirements, is the notable telecom billing solution which cares not just for the customers but also for the Agents. How? CareTel has the following features to make life easier for Agents:Continue reading
The previous blog described how OSS could work like a magic wand to simplify the pre-paid billing process. This blog will spell out how the magic of OSS extends to post-paid services.
So here is what you get with CareTels post-paid OSS billing solution:
The software can be customized so that the final bill includes various taxes as well as surplus charges.Continue reading
Every mobile-user of this world is faced with two choices the moment they buy a new SIM – whether to opt for a pre-paid or for a post-paid connection. Apart from minor differences in call rates, the crucial difference is in the payment timing. Post-paid billing occurs at the end of every month, while the pre-paid billing occurs in real time. Naturally, then the telecom companies also have to adopt different ways to compute these two bills. They need someone to execute pre-paid telecom billing services and also postpaid telecom billing specialist services for them. OSS system solution vendors come into the picture here. Continue reading
While OSS is common industry jargon, but laypersons still do not understand OSS much. That is why we post here a beginner’s guide to OSS. This is more brief than the Wikipedia version and less complex than other definitions that you would find on the web.Continue reading