An OSS solution that guarantees quality provisioning

Our CareTel software is designed to serve only the best provisioning facilities, as was recently acknowledged by one of our longstanding clients. They said that our solution was by far the most easy to manage and easy to implement. And we told them that the credit for this goes first to our congenial Call Center Agents, and secondly to our feature-rich CareTel software which guarantees the highest quality of provisioning.
Whether the customer is a postpaid mobile service subscriber or a prepaid one, we ensure that they get immaculate and hassle-free provisioning facilities like activation, suspension, renewal or any other requirement. Few of the features that set our service a class apart and make us the distinguished oss and billing solution provider are:Continue reading

CareTel cares for Agents too!

Every business makes tall claims of customer care. Some say they would like to treat their customers as kings and others say they will be available even in midnight – round the clock, for customer service. But it is ironic how the business forgets to care for own Employees. The employees who serve in the Call Centers or Telecom Billing institutions are called Agents. Yes, yes the spy heroes are also called as Agents but this post is not about them. We are talking about how a telecom company can care for its Agents by making their job easier to do.
CareTel the custom-made OSS Billing software, which can further be customized as per your specific requirements, is the notable telecom billing solution which cares not just for the customers but also for the Agents. How? CareTel has the following features to make life easier for Agents:Continue reading

Pre-paid and Post-paid Telecom Billing Solutions made easy by CareTel OSS software – Part-2

The previous blog described how OSS could work like a magic wand to simplify the pre-paid billing process. This blog will spell out how the magic of OSS extends to post-paid services.
So here is what you get with CareTels post-paid OSS billing solution:

  • All Inclusive Pricing, with Tax

The software can be customized so that the final bill includes various taxes as well as surplus charges.Continue reading

Value Added Service management simplified by OSS-BSS billing solutions

All the Communication Service Providers (CSPs) are actually not just that. Besides communication, they are also a source of entertainment to mobile users. Every telecom corporation offers various products like ringtones, caller tunes from popular movie songs, music albums to their customers. These are apart from their regular talk time recharge and are also billed separately. Such services are called as Value-added services (VAS).Continue reading