Telecom industry is an ever-evolving space. Every few months there is a new development that forces telcos to change their strategies. For a new entrant in the market, this can be an intimidating situation. Not only MNOs/MVNOs have to fulfil the current needs, but they also have to keep tabs on what comes next. One needs to at least have expertise in voice and video calls, IPTV and VoD, IP Centrex/Hosted IP PBX, residential VoIP, Wi-Fi, LTE and M2M/IoT. This is just the very basic. What comes later can be even more challenging, especially if you already have your hands filled. So, instead of taking every responsibility head-on all by yourself, you should use telecom billing services that are tried and tested.Continue reading
The value of inventory management isn’t always reflected in the revenues generated by companies. But, veterans across all industries understand its significance and keep it at the forefront of their thoughts. The situation is quite different for small virtual operators i.e. MVNOs who simply do not have the wherewithal to establish the infrastructure required for flawless inventory management. The key is to partner with an MVNE that has proven telecom software solutions to undertake a project of any magnitude.Continue reading
A Sudden Need for Convergence
Not so long ago, telecom billing was divided into postpaid billing and prepaid billing. Disparate billing systems – Ericsson IN for prepaid and Amdocs for postpaid – were the standout billing systems at a time when telecom billing offerings could be counted on the fingers of one hand. But with a sudden deluge of new technologies, the industry has woken up to a number of new telecom billing services that simply cannot be monetized by employing a traditional telecom billing system.Continue reading
Billing has emerged as one of the key requirements of telecom operators in the recent past. Nowadays, no operator can breathe a sigh of relief till he has procured the services of a telecom billing specialist that knows the ins and outs of the present-day telecom industry. The main reason for this desperate desire to improve the billing process comes from the frequent launch of new and improved services that need to be accommodated in a billing system. As legacy billing systems are simply not good enough to incorporate such changes dynamically, it becomes essential to switch to modern and convergent telecom billing services.Continue reading
With a projected growth of 10.7% between 2016 and 2025, revenue management and telecom billing market in the US looks to be evolving. As competition between telcos increases across the globe, similar growth is expected in other regions as well.
The demarcation in telecom billing and revenue management is formed on the basis of various parameters such as billing solutions, telecom billing services, meditation software, fraud management software etc. The market is further divided on the basis of the type of deployments – cloud-based, in-house or a hybrid of both. With so many different parameters governing the changing dynamics, it is hard to ascertain the trends that will shape the future of telecom billing systems vendors. Continue reading
While browsing online, have you ever landed on a webpage that wants you to ‘Accept’ cookies? If you have, then you may recall you are provided two options to choose from. Whether you want to accept the cookies or decline them. In this case, most people choose to decline cookies. But, when the options are changed and an individual is asked to ‘Accept’ or ‘Configure Settings’, most choose to ‘Accept’ as they do not want to waste their time. Case in point being, people can be fooled by the presentation.
The same is the case with many top telecom billing systems that portray themselves as the savior of your business, but in the fine print under their long advertisement page, they sell you things that you don’t need.Continue reading
This is one of the questions that most of the companies are not comfortable in answering. However, we are not like the rest of the others and you will soon understand why it is alright for you to trust us.
Here a few points to make our point more clear:Continue reading
Our CareTel software is designed to serve only the best provisioning facilities, as was recently acknowledged by one of our longstanding clients. They said that our solution was by far the most easy to manage and easy to implement. And we told them that the credit for this goes first to our congenial Call Center Agents, and secondly to our feature-rich CareTel software which guarantees the highest quality of provisioning.
Whether the customer is a postpaid mobile service subscriber or a prepaid one, we ensure that they get immaculate and hassle-free provisioning facilities like activation, suspension, renewal or any other requirement. Few of the features that set our service a class apart and make us the distinguished oss and billing solution provider are:Continue reading
Every business makes tall claims of customer care. Some say they would like to treat their customers as kings and others say they will be available even in midnight – round the clock, for customer service. But it is ironic how the business forgets to care for own Employees. The employees who serve in the Call Centers or Telecom Billing institutions are called Agents. Yes, yes the spy heroes are also called as Agents but this post is not about them. We are talking about how a telecom company can care for its Agents by making their job easier to do.
CareTel the custom-made OSS Billing software, which can further be customized as per your specific requirements, is the notable telecom billing solution which cares not just for the customers but also for the Agents. How? CareTel has the following features to make life easier for Agents:Continue reading
The previous blog described how OSS could work like a magic wand to simplify the pre-paid billing process. This blog will spell out how the magic of OSS extends to post-paid services.
So here is what you get with CareTels post-paid OSS billing solution:
- All Inclusive Pricing, with Tax
The software can be customized so that the final bill includes various taxes as well as surplus charges.Continue reading