There is no denying the fact that the telecom industry is evolving at a rapid rate. The influx of newer services is happening quickly, and with it, the competition is growing manifold. To address the challenge posed by the competition, telcos have changed their approach from product-centric to customer-centric. In the present state of the telecom industry, customers hold all the power when it comes to making a brand or destroying it completely. This is the main reason why; it is essential to invest in a telecom billing software solution that helps you launch innovative services that can evoke interest in customers. Continue reading
In modern times, m-commerce has become all the rage due to an increase in the number of subscribers who make orders using their mobile phones. This new trend is catching on fast, which provides a wonderful opportunity for telcos to exploit it. As almost half of the world is unbanked (nearly 50% of people in the world do not have access to banking services), a telecom operator would be foolish to let go of the opportunity of tapping into this market. A great way to access the m-commerce market is by employing top telecom billing systems that provide a mobile wallet facility. Continue reading
The operational support systems (OSS) and Business support systems (BSS) are often interchangeably used in the industry. Both are essentially systems for provisioning customer service to telecom operating companies. However, there is a thin line of difference between the two. Let’s first understand both.
The focus of OSS is on the status of operation of business transactions. The BSS, on the other hand, focuses on the interface with the actual customer who is the end user of the business services. Continue reading