Cloud technology has been a transformative force that has disrupted businesses and brought about unimagined changes in the IT world. A number of businesses have reaped the rewards of migrating to cloud, while many are contemplating this move with great skepticism. However, such are the benefits of cloud migration that even the worst critics are finding it hard to resist its temptation. Even CSPs (Communication Service Providers) are thinking about shifting their telecom OSS solutions to the cloud for exploiting its potential to the maximum. Continue reading
While browsing online, have you ever landed on a webpage that wants you to ‘Accept’ cookies? If you have, then you may recall you are provided two options to choose from. Whether you want to accept the cookies or decline them. In this case, most people choose to decline cookies. But, when the options are changed and an individual is asked to ‘Accept’ or ‘Configure Settings’, most choose to ‘Accept’ as they do not want to waste their time. Case in point being, people can be fooled by presentation.
The same is the case with many top telecom billing systems that portray themselves as the savior of your business, but in the fine print under their long advertisement page, they sell you things that you don’t need. Continue reading
Being a telecom professional, I have been questioned many times about the trustworthiness of telecom billing. Whenever my friends or relatives get a bill that they think is too high, they call me up and tell me how they hardly ever use their phone and only make short calls. It’s another matter that these calls are frequent, last for over an hour sometimes and I am the one who is striving to end them. Alas, the customer is always right!
It is often hard to satisfy customers, especially in the current state of affairs, when the telecom market is probably at its competitive apotheosis. All good logics stop being useful when there is a cheaper service available that promises better quality calls and higher data rates. So, should we truly consider that the customer is always right or believe in the telecom billing software solutions employed by us and stand up for what is right? I agree with the latter and it is all because of the trust I have in the telecom OSS solutions that we use today. Continue reading