Telecom billing systems are crucial for MVNOs and MNOs. These systems allow them to come up with attractive offerings for their customers. Especially for smaller players in the industry like MVNOs, the role of telecom software solutions is immense. If the billing and B/OSS operations are carried out correctly, then it becomes easier for a telco to prosper in the current industry.
Important Attributes of a Telecom Billing Specialist
There are many companies out there who boast that they are the telecom billing specialist and have the top telecom billing systems. But most of the times, it is just exaggeration and nothing practical. It is in your hands to find the best telecom services partner by analyzing their major attributes:
Convergent billing platform like an Online Charging System (OCS)
A real-time OCS forms the backbone of modern-day billing operations. To get the best results in billing, you need a telecom billing specialist that has complete expertise in managing the OCS. Also, the OCS should be 3GPP complaint, which means that the PCEF and OCS is connected with a real-time and direct interface. Such a configuration prevents revenue leakage and also enforces credit limits accurately.
Available telecom services should always be monitored and managed. Telecom software solutions keep complete track of the inventory and replenish the exhausted services. It is crucial that the inventory is always full of the necessary quota, so that customers can use their subscribed services immediately.
Expertise in CRM
No telecom process is complete without a Customer Relationship Management (CRM) tool. It keeps a track of all the communication between customer support agents and the customers. Nowadays, the data generated via CRM can be quickly extracted and used for data mining and other Big Data analytics operations.
Assurance of Revenue
It is crucial that the billing system assures revenue for the telecom operator. Auditing, reconciliation for carrier billing and fraud detection are all integral parts of revenue assurance module of telecom billing systems.
Caters to different telecom services, markets and customers
The telecom billing systems should be versatile. They should encompass different subscription types like prepaid and postpaid billing. Along with that, they should also be good enough to monetize the present and emerging services like 5G and IoT.
OSS Billing is one of the best telecom billing specialists in the world with long-term experience of telecom B/OSS functions and telecom billing. We have a dedicated platform that is supported by 24×7 customer support.