The telecom market is all about attracting customers. If you have the right plans, you can gain a fair share of the market and leave your competitors biting the dust. However, small-scale MVNOs that enter the market often find themselves in a cutthroat industry where they have to face several difficult challenges. The biggest obstacle that lays in their path is monetizing their services in such a way that customers leave their existing subscription and join them instead. So, they need a telecom billing specialist who can make this task easier.Continue reading
5G is touted to be a revolutionary technology with potential to change the face of the Internet. The blinding data speeds that it offers can lead to the creation of new and improved solutions for various industries. Limited rollouts of 5G have already started happening as I write and you read this article, but there is still some time for its complete launch. Right now, telcos are feeling the heat due to depreciated revenues via staple services i.e. voice and SMS. The systems are stressed and they are struggling to match up with the increasing requirements. But once 5G is fully launched, the situation is only going to become more challenging. Therefore, it has become essential to overhaul existing platforms and brace up to the 5G challenge with better B/OSS andtelecom billing software.Continue reading
Telecom billing software lays the basis for a telecom operation to grow upon. It has great significance for both MNOs and MVNOs that are always in a war of competition amongst them. There are different aspects of a telecom operation that need to be accounted for by telecom billing systems. A professional approach to telecom billing is a must, if you truly want to keep your customers happy and your day-to-day operations organized.Continue reading
Digital transformation has become a necessary requirement of all modern-day businesses. The amazing benefits it provides in all aspects of business make the effort made for the transformation completely justifiable. With telcos opening their eyes towards the advantages of digital transformation, we are seeing them shift to new and improved telecom billing software.Continue reading
There is no denying the fact that the telecom industry is evolving at a rapid rate. The influx of newer services is happening quickly, and with it, the competition is growing manifold. To address the challenge posed by the competition, telcos have changed their approach from product-centric to customer-centric. In the present state of the telecom industry, customers hold all the power when it comes to making a brand or destroying it completely. This is the main reason why; it is essential to invest in a telecom billing software solution that helps you launch innovative services that can evoke interest in customers.Continue reading
In recent times, telecom billing has emerged as an important tool for garnering customers’ trust. With accurate and transparent telecom billing software solutions, it becomes a whole lot easier to convey to customers that you actually care about them. Also, with the rise of convergent and agile billing solutions, customer services processes have improved considerably. However, one of the biggest challenges in telecom billing in recent times has been managing the billing tasks for OTT (Over the Top) services.Continue reading
Being a telecom professional, I have been questioned many times about the trustworthiness of telecom billing. Whenever my friends or relatives get a bill that they think is too high, they call me up and tell me how they hardly ever use their phone and only make short calls. It’s another matter that these calls are frequent, last for over an hour sometimes and I am the one who is striving to end them. Alas, the customer is always right!
It is often hard to satisfy customers, especially in the current state of affairs, when the telecom market is probably at its competitive apotheosis. All good logics stop being useful when there is a cheaper service available that promises better quality calls and higher data rates. So, should we truly consider that the customer is always right or believe in the telecom billing software solutions employed by us and stand up for what is right? I agree with the latter and it is all because of the trust I have in the telecom OSS solutions that we use today.Continue reading