The demand for effective billing systems has increased due to the telecommunications sector’s exponential growth over the past few years in every region. All of the new developments in telecom billing solutions are intended to streamline the back office, boost automation, boost competition, boost profitability, save expenses, and aid MSPs in gaining more clients.Continue reading
A Sudden Need for Convergence
Not so long ago, telecom billing was divided into postpaid billing and prepaid billing. Disparate billing systems – Ericsson IN for prepaid and Amdocs for postpaid – were the standout billing systems at a time when telecom billing offerings could be counted on the fingers of one hand. But with a sudden deluge of new technologies, the industry has woken up to a number of new telecom billing services that simply cannot be monetized by employing a traditional telecom billing system.Continue reading
Being a telecom professional, I have been questioned many times about the trustworthiness of telecom billing. Whenever my friends or relatives get a bill that they think is too high, they call me up and tell me how they hardly ever use their phone and only make short calls. It’s another matter that these calls are frequent, last for over an hour sometimes and I am the one who is striving to end them. Alas, the customer is always right!
It is often hard to satisfy customers, especially in the current state of affairs, when the telecom market is probably at its competitive apotheosis. All good logics stop being useful when there is a cheaper service available that promises better quality calls and higher data rates. So, should we truly consider that the customer is always right or believe in the telecom billing software solutions employed by us and stand up for what is right? I agree with the latter and it is all because of the trust I have in the telecom OSS solutions that we use today.Continue reading
All the Communication Service Providers (CSPs) are actually not just that. Besides communication, they are also a source of entertainment to mobile users. Every telecom corporation offers various products like ringtones, caller tunes from popular movie songs, music albums to their customers. These are apart from their regular talk time recharge and are also billed separately. Such services are called as Value-added services (VAS).Continue reading