The processes of product management, order management, customer service provisioning, revenue management, and customer management are primarily served by BSS (Business Support Systems). However, a digital BSS may enable 5G monetization, allowing it to support hybrid networks and guaranteeing heterogeneity across these trips.Continue reading
Tag Archives: OSS BSS solutions
Need of the hour: Integration of OSS and BSS Services
The operational support systems (OSS) and Business support systems (BSS) are often interchangeably used in the industry. Both are essentially systems for provisioning customer service to telecom operating companies. However, there is a thin line of difference between the two. Let’s first understand both.
The focus of OSS is on the status of operation of business transactions. The BSS, on the other hand, focuses on the interface with the actual customer who is the end user of the business services.Continue reading